The Status Quo Doesn’t Work Anymore (part I)
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In late 2015, I moved from my native Spain to New York to join CoverWallet, a very early-stage startup, as its first hire. CoverWallet was hoping to digitize insurance distribution. As part of our work,¬†we consistently saw insurance agents spending … Read More

How to Map the Insurance Customer Journey
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  Now more than ever, the customer is in control. Technology has given the customers more insurance information and options to choose from. That is why agents need to focus their energy on creating a positive and personalized customer experience. … Read More