When it comes to purchasing insurance, consumer behavior has changed. More than ever consumers are welcoming personalized, real-time services that help them better manage their daily risks. It is all about the customer experience these days or CX. This … Read More

  A few years ago, a large sinkhole opened in a Florida neighborhood leading to the condemnation of three homes. When the photos appeared in the newspaper, they were shocking. A cavernous hole in the ground had swallowed an entire … Read More

  The human voice, one of the most powerful communication tools in the history of our world is now serving as the new frontier when it comes to how consumers purchase goods and services. Voice search platforms such as Siri, … Read More

  We can thank Benjamin Franklin for the business adage, “Time is Money.” But if the American founding father were around today he likely would have said, “Data is Money.” In today’s insurance world, data really is money. Data analytics … Read More